Privacy Policy

BREATHE Performance Recovery Centre ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Purpose

The purpose of this Privacy Policy is to inform clients, members, staff, contractors, and website users how BREATHE Performance Recovery Centre manages personal information.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Date of birth
• Contact details (phone number, email address, postal address)
• Emergency contact details
• Membership and booking information
• Payment and billing information
• Health-related information relevant to providing services (only where necessary and with consent)
• Website usage data (via cookies or analytics tools)

We only collect information that is reasonably necessary for our business operations and service delivery.

3. How We Collect Personal Information

Personal information may be collected:

• When you sign up for a membership, class, challenge, or service
• When you complete forms (online or in-studio)Through bookings, enquiries, or communications with us
• Via our website, social media platforms, or third-party booking systems
• From authorised representatives (e.g. referral partners), where applicable

4. Use of Personal Information

We use personal information for purposes including:

• Providing recovery, wellness, Pilates, and related services
• Managing memberships, bookings, and payments
• Communicating with you about services, events, promotions, or changes
• Ensuring health and safety within the facility
• Improving our services, programs, and customer experience
• Meeting legal, regulatory, or insurance requirements

5. Disclosure of Personal Information

We may disclose personal information to:

• Staff and contractors who require the information to perform their duties
• Third-party service providers (e.g. booking software, payment processors, marketing platforms)
• Professional advisers (accountants, insurers, legal advisers)
• Regulatory authorities where required by law

We do not sell or rent personal information to third parties.

6. Sensitive Information

Sensitive information (such as health information) is only collected where necessary to deliver our services safely and effectively. This information is collected with your consent and handled with a higher level of confidentiality.

7. Data Security & Storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure digital systems and password protection
• Restricted access to personal information
• Secure storage of physical records

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

8. Access & Correction

You may request access to, or correction of, the personal information we hold about you. Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

9. Marketing Communications

We may send you marketing communications related to our services, events, or promotions. You may opt out at any time by using the unsubscribe option or contacting us directly.

10. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and website performance. These tools may collect anonymous data such as browser type, pages visited, and session duration.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us directly. We will investigate and respond promptly.

12. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

BREATHE Performance Recovery Centre
Email: info@breatheperformance.au

13. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will be available upon request or published on our website.